Shipping & Returns

Shipping Information

• Processing Time: Orders are typically processed within 1-3 business days. Custom or handmade items may take slightly longer.
• Shipping Rates & Delivery Times:
  • UK Standard Shipping: {£3.95] – Estimated delivery 2-5 business days
  • UK Express Shipping: [£6.95] – Estimated delivery 1-2 business days
  • International Shipping:
    • Europe [£14.95}
    • Rest of the world [£19.95] – Delivery times vary by location (typically 7-21 business Days)
• Tracking: Once your order has shipped, you’ll receive a tracking number via email (if applicable).

Returns & Exchanges

We want you to love your purchase! If you’re not satisfied, here’s how we can help:

• Returns: Items can be returned within 14 days of delivery. The item must be unused, in its original condition, and packaging. Return shipping costs are the buyer’s responsibility.
• Exchanges: If you’d like to exchange an item, please contact us within 14 days of receiving your order.
• Non-Returnable Items: Custom-made or personalised items cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will work with you to resolve the issue as quickly as possible.

Contact Us

For any questions regarding shipping, returns, or exchanges, feel free to email us at all_quartz@hotmail.com.